Customer Service

From Monday to Saturday, 10 AM to 7 PM

Contact us via e-mail

Secure payment:

We offer 3 different secure payment methods for your orders:

  1. Credit Card: Carte Bleue, Visa, Eurocard/MasterCard, American Express.
  2. PayPal
  3. Bank transfer

Credit card purchases are secured using the 3D Secure system, which uses a secure environment (SSL protocol) to guarantee that the bank information you transmit to your bank through the website remains confidential.

3D Secure is a secure online payment method required by banks, which make its use mandatory. Since its implementation in October 2008, this system is used to verify cardholders’ identities to prevent fraud, for example through the use of stolen bank cards.
You will enter your bank information, which will then be transmitted to your bank. Your bank will then ask you to confirm your identity using a code, which you will receive via SMS (at the number your bank has on file for you).

Real time inventory

Our inventory is updated in real time. You can view the store’s remaining inventory on each product page.

Once your order is confirmed, you can be sure that you will receive your product.

If your session is inactive for an extended period of time, your choice of product(s) selected before this period may no longer be available. We will then ask that you make a new selection.

Speedy delivery:

We use Chronopost to ship your orders, with signature confirmation, in metropolitan France within 24 hours.

All orders placed before noon are delivered to the address specified the next day, before 1PM (Chrono pick-up pooint or Chrono 1PM home delivery).

For international shipping within the EU or Switzerland, deliveries are made by Chronopost, with signature confirmation at the address specified, within 1 or 3 days depending on the option you chose (Chrono Express or Chrono Classic).

For other countries, deliveries are made by Chronopost, with signature confirmation at the address specified, within 1 or 2 days via Chrono Express.

Deliveries are made from Monday to Friday, from 8AM to 1PM.

We are responsible for our products until they are delivered to you.

14-day return policy

You have the right to return your order within fourteen calendar days following the date on which the Order is received or retracted.

Secure website:

audrealexandre.com is a https:// website

https allows you to verify the site’s identity thanks to an authentication certificate issued by a trusted third party.

https guarantees that all of the information you send and receive on the website remains confidential.